Don’t make me write! an interview with Steve Krug

Gerry Gaffney Interaction design 1 Comment

jQuery(document).ready(function($){if($().jPlayer) {$('#x_jplayer_audio_embed_shortcode_1').jPlayer({ready: function () {$(this).jPlayer('setMedia', {mp3: 'http://media.libsyn.com/media/uxpod/stevekrug.mp3',});},size: {width: '100%',height: '100%'},swfPath: 'http://uxpod.com/wp-content/themes/x/framework/js/vendor/jplayer',cssSelectorAncestor: '#jp_interface_audio_embed_shortcode_1',supplied: 'mp3'});}});PlayPause Download (mp3: 10.5MB 23:01)
Gerry GaffneyDon’t make me write! an interview with Steve Krug

Customer support: an interview with Joel Spolsky

Gerry Gaffney Service design 1 Comment

jQuery(document).ready(function($){if($().jPlayer) {$('#x_jplayer_audio_embed_shortcode_2').jPlayer({ready: function () {$(this).jPlayer('setMedia', {mp3: 'http://media.libsyn.com/media/uxpod/Spolsky_on_Tech_Support.mp3',});},size: {width: '100%',height: '100%'},swfPath: 'http://uxpod.com/wp-content/themes/x/framework/js/vendor/jplayer',cssSelectorAncestor: '#jp_interface_audio_embed_shortcode_2',supplied: 'mp3'});}});PlayPause Download (mp3: 10.6MB, 23:10) Transcript Gerry Gaffney: Joel Spolsky runs Fog Creek software, who make FogBugz bug tracking software. He’s also written User Interface Design for Programmers and Joel on Software. In between, he maintains the Joel on Software blog. Joel, welcome to the User Experience Podcast. ...
Gerry GaffneyCustomer support: an interview with Joel Spolsky