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Design for Life: An interview with Karen Holtzblatt

Gerry Gaffney Product design, Service design, Teams, User research Leave a Comment

jQuery(document).ready(function($){if($().jPlayer) {$('#x_jplayer_audio_embed_shortcode_1').jPlayer({ready: function () {$(this).jPlayer('setMedia', {mp3: 'http://traffic.libsyn.com/uxpod/DesignForLife.mp3',});},size: {width: '100%',height: '100%'},swfPath: 'http://uxpod.com/wp-content/themes/x/framework/js/vendor/jplayer',cssSelectorAncestor: '#jp_interface_audio_embed_shortcode_1',supplied: 'mp3'});}});PlayPause Download (mp3: 40.5MB, 42:12) Share this episode Transcript Gerry GaffneyThis is Gerry Gaffney with the User Experience podcast. Today's guest is the inventor of contextual enquiry or inquiry, depending on your neck of the woods; a fundamental user research method. She's received a lifetime award for practice ...
Gerry GaffneyDesign for Life: An interview with Karen Holtzblatt

Customer support: an interview with Joel Spolsky

Gerry Gaffney Service design 1 Comment

jQuery(document).ready(function($){if($().jPlayer) {$('#x_jplayer_audio_embed_shortcode_2').jPlayer({ready: function () {$(this).jPlayer('setMedia', {mp3: 'http://media.libsyn.com/media/uxpod/Spolsky_on_Tech_Support.mp3',});},size: {width: '100%',height: '100%'},swfPath: 'http://uxpod.com/wp-content/themes/x/framework/js/vendor/jplayer',cssSelectorAncestor: '#jp_interface_audio_embed_shortcode_2',supplied: 'mp3'});}});PlayPause Download (mp3: 10.6MB, 23:10) Transcript Gerry Gaffney: Joel Spolsky runs Fog Creek software, who make FogBugz bug tracking software. He’s also written User Interface Design for Programmers and Joel on Software. In between, he maintains the Joel on Software blog. Joel, welcome to the User Experience Podcast. ...
Gerry GaffneyCustomer support: an interview with Joel Spolsky

Community is not a tech thing: an interview with Ken Carroll

Gerry Gaffney Service design Leave a Comment

jQuery(document).ready(function($){if($().jPlayer) {$('#x_jplayer_audio_embed_shortcode_3').jPlayer({ready: function () {$(this).jPlayer('setMedia', {mp3: 'http://media.libsyn.com/media/uxpod/ChinesePod_User_Experience.mp3',});},size: {width: '100%',height: '100%'},swfPath: 'http://uxpod.com/wp-content/themes/x/framework/js/vendor/jplayer',cssSelectorAncestor: '#jp_interface_audio_embed_shortcode_3',supplied: 'mp3'});}});PlayPause Download (mp3: 8.44MB, 18:26) Transcript Gerry Gaffney: Today I’m very pleased to welcome Ken Carroll from ChinesePod. According to your website ChinesePod is an amazing new way to study Mandarin, combining podcasting, online learning materials and a global community Ken Carroll: Yes. Gerry: Now, firstly Ken I ...
Gerry GaffneyCommunity is not a tech thing: an interview with Ken Carroll