Don’t make me write! an interview with Steve Krug

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Gerry GaffneyDon’t make me write! an interview with Steve Krug

Customer support: an interview with Joel Spolsky

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Download (mp3: 10.6MB, 23:10) Good customer support practices

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Gerry GaffneyCustomer support: an interview with Joel Spolsky

Ludic design: an interview with William Gaver

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Gerry GaffneyLudic design: an interview with William Gaver

Security and usability

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Gerry GaffneySecurity and usability

Intel outside: an interview with Genevieve Bell

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Gerry GaffneyIntel outside: an interview with Genevieve Bell
Photograph of Alan Cooper

Personas and outrageous software: an interview with Alan Cooper

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Gerry GaffneyPersonas and outrageous software: an interview with Alan Cooper